Melbourne CBD
Frequently Asked
Questions
Find answers about Havenly Escape’s Melbourne CBD apartments at West Side Place, including 2-bedroom and 3-bedroom options, sleeping capacities, resort amenities, and check-in procedures.
Quick Facts
Havenly Escape — Fast Facts Overview
Direct, extractable specifications for guests and search assistants.
Key Highlights
- ✓All properties operated by an official Airbnb Superhost with a verified 4.95★ rating across 42 reviews as of September 2026.
- ✓Family-friendly amenities with a baby cot available and full kitchens.
- ✓Keyless digital self-check-in instructions provided prior to arrival.
Frequently Asked Questions & Answers
How close is Havenly Escape to Southern Cross Station?
Havenly Escape at 260 Spencer Street is situated directly across from Southern Cross Station, a short walk across the street to airport SkyBus transfers and regional V/Line trains.
What amenities are included in Havenly Escape apartments?
All apartments feature fully equipped kitchens, in-apartment laundry (washer/dryer), climate control, high-speed Wi-Fi, city skyline views, and access to heated indoor pools, gyms, and wellness facilities.
Is Havenly Escape suitable for family or group travel in Melbourne?
Yes, Havenly Escape offers spacious 2-bedroom (sleeps up to 6) and 3-bedroom (sleeps up to 8) apartments, offering cost-effective group accommodation compared to booking multiple hotel rooms.
Frequently Asked Questions
How many guests can Havenly Escape accommodate?#
Havenly Escape offers two luxury apartment options at West Side Place: a 2-bedroom for up to 6 and a 3-bedroom for up to 8; book both for larger groups, subject to availability. Capacities at West Side Place include the use of a comfortable double sofa bed in the living area.
Does Havenly Escape offer a 2-bedroom apartment in Melbourne CBD?#
Yes, we offer premium 2-bedroom apartment accommodation in Melbourne CBD. This layout features two private bedrooms, two bathrooms, a full kitchen, and a living area with a sofa bed, comfortably sleeping up to 6 guests.
Does Havenly Escape offer a 3-bedroom apartment in Melbourne CBD?#
Yes, we offer a spacious 3-bedroom apartment high on the 39th floor. It includes three private bedrooms, two bathrooms, and an open-plan lounge with a double sofa bed, providing sleeping capacity for up to 8 guests.
How does the apartment sleep 6 or 8 guests?#
The sleeping capacity is achieved by combining the private bedrooms with a double sofa bed in the shared living room. For example, our 3-bedroom apartment has three real beds in private rooms for 6 guests, plus the sofa bed in the lounge for an additional 2 guests, bringing the total capacity to 8.
Are sofa beds included in the sleeping capacity?#
Yes. Our maximum advertised guest capacities (6 guests for the 2-bedroom, 8 guests for the 3-bedroom) explicitly include two guests sleeping on the high-quality double sofa bed located in the main living space. Not every guest will have a separate private bedroom.
Is Havenly Escape suitable for families?#
Absolutely. Our apartments are highly suitable for families, offering more space than a standard hotel room. You'll benefit from separate bedrooms, a fully equipped kitchen for family meals, an internal washer and dryer, and close proximity to Coles supermarket.
Is Havenly Escape suitable for group accommodation?#
Yes, it is ideal for group accommodation in Melbourne CBD. The large open-plan living areas, multiple bathrooms, and flexible sleeping arrangements (including sofa beds) make it perfect for groups of friends, colleagues, or extended families travelling together.
Is the accommodation near Southern Cross Station?#
Yes. Havenly Escape is located at West Side Place, directly opposite Southern Cross Station. It is a short walk directly across Spencer Street from the station, providing incredibly easy access to the airport SkyBus and regional V/Line trains.
Is Havenly Escape close to Marvel Stadium?#
Yes, Marvel Stadium is only a short walk away. This makes our apartments an excellent choice for groups or families attending AFL games, concerts, or major sporting events.
Is the apartment suitable for business travellers?#
Very suitable. We offer fast Wi-Fi, a comfortable environment for remote work, and a highly central location within the corporate heart of the CBD. The apartments are also close to public transport and the free tram zone.
Is the accommodation suitable for longer stays?#
Yes, our apartments are perfectly equipped for longer stays and relocations. With full kitchen facilities, an in-unit washer and dryer, and building amenities like a gym and pool, you will have all the comforts of home.
Are kitchen and laundry facilities available?#
Yes, every apartment features a fully equipped modern kitchen and an internal laundry with a washer and dryer, allowing for complete self-contained living.
Is Wi-Fi available?#
Yes, fast and reliable Wi-Fi is complimentary for all guests during their stay.
Is parking included at Havenly Escape?#
It depends on the apartment. Our 3-bedroom apartment includes one free secure parking space in Basement Level 3. Our 2-bedroom apartment does not include parking; the Southern Cross Station car park (run by Care Park, entry at the corner of Spencer and Lonsdale Streets) is nearby, open 24/7, and accepts card payment only. Check carepark.com.au for current rates.
What are the check-in and check-out times?#
Both apartments use self check-in with a key safe from 3:00 pm; late arrivals are fine with the key safe. Check-out is by 10:00 am. Full check-in instructions are provided before arrival.
How do I get to Havenly Escape from Melbourne Airport?#
Take the SkyBus from Melbourne Airport to the Southern Cross coach terminal on Spencer Street (Bay 75), then walk across Spencer Street to West Side Place. Check skybus.com.au for current timetables and fares.
Which tram stop is closest?#
The nearest tram stop is Lonsdale St/Spencer St (#120), served by route 86. Southern Cross Station, with more tram and train connections, is directly across Spencer Street. See our Free Tram Zone guide for route and zone details.
Is there a supermarket nearby?#
Yes. Coles is located inside Spencer Outlet Centre, a short walk across Spencer Street, open 6am to midnight, 7 days a week.
Can I contact you before I book?#
Yes. Call +61 466 609 663 or email stay@havenlyescape.com.au with your dates or questions. Every booking is completed securely on Airbnb.
Can I get an invoice for my stay?#
Receipts are issued through Airbnb.
How do I book a stay?#
You can check availability and book your stay securely through our Airbnb listings. Simply choose your preferred apartment size (2-bedroom or 3-bedroom) and enter your dates.
What building amenities at West Side Place do Havenly Escape guests access?#
Guests staying with Havenly Escape receive full resident access to West Side Place's Level 6 resort amenities. This includes the 25-metre heated indoor lap pool, steam room, sauna, state-of-the-art gymnasium with outdoor terrace, private cinema room, virtual golf simulator, karaoke room, open-air BBQ terraces, and executive dining lounges.
Where can I check building entry policies and precinct details?#
Havenly Escape operates within West Side Place at 260 Spencer Street, Melbourne CBD (directly opposite Southern Cross Station). Check-in instructions and secure key pickup guidelines are sent prior to arrival.
What is the cancellation policy?#
Our cancellation policy is managed through the Airbnb platform and may vary depending on the specific booking terms you choose at checkout. Please refer to the Airbnb listing for full details prior to booking.
Ready to Book?
Choose the right apartment size for your group and check our availability.